Last Updated: 01/10/2025
NWL Dry Cleaning Service (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or website.
1. Information We Collect
We may collect and process the following personal information:
- Contact details: Name, address, email address, phone number.
- Transaction details: Records of services requested, payments made, and receipts.
- Delivery/collection information: If you use our pick-up or delivery services, we may collect address and scheduling details.
- Website usage data: Information about how you interact with our website, such as IP address, browser type, and pages visited.
2. How We Use Your Information
We use your personal data to:
- Provide dry cleaning, laundry, and garment care services.
- Process payments and issue receipts.
- Arrange collection and delivery of items (if applicable).
- Respond to enquiries and provide customer support.
- Send updates, offers, or service-related communications (you can opt out anytime).
- Improve our services and website performance.
3. Sharing Your Information
We do not sell your personal data. We may share your data only with:
- Service providers who help us operate (e.g., payment processors, IT support).
- Legal authorities if required by law or to protect our business, staff, or customers.
4. Data Retention
- We keep your personal data only as long as necessary to fulfil the purposes for which it was collected.
- Transaction and receipt records may be kept for up to 6 years to comply with tax and accounting laws.
5. Security
We take appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.
6. Your Rights
Under UK data protection laws, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your data (subject to legal obligations).
- Object to or restrict certain processing.
- Withdraw consent to marketing communications at any time.
To exercise your rights, please contact us using the details below.
7. Cookies
Our website may use cookies to improve functionality and user experience. You can manage cookies through your browser settings.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices of third-party websites.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
NWL Dry Cleaning Service
1053 Finchley Road, London, NW11 7ES
Email: info@nwldrycleaners.com
Phone: 020 8731 8900